Quality politicy

The entity makes clear its commitment to increase the satisfaction of the beneficiaries and supporters, through the implementation of a quality management system according to the criteria of the international standards UNE-EN ISO 9001: 2015  Quality Policy Document 

Documentation

Memory

2019

Annual accounts I

2019

Plan of Action

2020

Annual accounts II

2018

Statutes

Tax certification

Complaint channel

Complaint mailbox for malpractices

The Government Board dated 01-12-2018 agreed to create a channel for reporting bad malpractices by persons linked to the entity organization (professionals, volunteers, employers, collaborators) to be used as a system of prevention with of legal compliance.

The communication will be deposited in mailboxes outside the organization corresponding to the President and the Director. The information provided will be treated with the utmost confidentiality by transferring apprising the complainant informant of the measures they decide to take.