Quality politicy

The entity makes clear its commitment to increase the satisfaction of the beneficiaries and supporters, through the implementation of a quality management system according to the criteria of the international standards UNE-EN ISO 9001: 2015 

Quality Policy Document 




Cuentas anuales


Plan de actuación


Cuentas anuales 2017


Certificación fiscal

Complaint channel

Complaint mailbox for bad practices

The Government Board dated 01-12-2018 agreed to create a channel for reporting bad practices by persons linked to the entity (professionals, volunteers, employers, collaborators) as a system of prevention of legal compliance.

The communication will be deposited in mailboxes outside the organization corresponding to the President and the Director. The information provided will be treated with the utmost confidentiality by transferring the complainant of the measures they decide to take.